When you're traveling for work, unexpected situations can arise — from medical emergencies to personal crises. Amazon Compassionate Care (ACC) is here to support you every step of the way. Any injury or illness that occurs while traveling on behalf of the company is considered a workplace injury, regardless of time and location.
What Is Amazon Compassionate Care?
Amazon Compassionate Care is a no-cost, confidential support service available to all Amazon employees and their dependents. Whether you're facing a health emergency, navigating complex benefits, or simply need guidance, ACC provides personalized assistance tailored to your needs.
During a Travel Emergency
If you experience a serious incident while traveling on behalf of Amazon, ACC will work closely with the Travel Risk Management (TRM) team to make sure you are under care and aware — meaning you're receiving appropriate medical attention and that relevant parties (such as your manager or family) are properly informed.
Key protections and support during emergencies include:
- Family travel coordination — If you are hospitalized while traveling, TRM and ACC can work together to arrange for a family member to travel to you.
- HIPAA-protected communication — Your medical information is handled confidentially; ACC and TRM may share information to coordinate your care, but it is not shared beyond that.
- Family notification — In critical situations, ACC serves as the sole Amazon representative responsible for contacting your next of kin, ensuring communication is handled with care and sensitivity.
- Mental well-being & counseling resources — emotional support and professional referrals within vetted support networks
- Referrals to trusted vendors and partner teams
- Helping hand after a diagnosis — Amazon is here for you and your loved ones when you are navigating a critical illness diagnosis
How to Reach Amazon Compassionate Care
If you or someone on your team needs support, ACC can be reached through the following:
- 📞 Phone: 1-833-470-0998 (Monday–Friday, 6:00 AM – 5:00 PM PT)
- 📧 Email: my-compassionate-care@amazon.com
Amazon Compassionate Care services are free and confidential for all Amazon employees and dependents.
These are emergency numbers you should have and know when traveling.
- International SOS (ISOS): +1 215 942 8226: Medical assistance when traveling domestically or internationally. They can provide referrals to local doctors and medical facilities, arrange appointments, assist with emergency medication, arrange payment, and coordinate with Amazon’s international travel medical insurance (Cigna Medical Benefits Abroad).
- Amazon Corporate Security (ACS): +1 800 929 1896. If an emergency occurs, ACS will try to contact you.