Assimilation Team
Categories
- **NEW** Amazon Travel and Events APP! For easy access to BCD bookings, please visit Amazon Travel and Events and download the app!
- Travel Traveling soon? Click me! I can help!
- Per Diem/Expenses Have questions about your per diem card or expenses? You've come to the right place!
- General I'm GENERALLY here to help you with your GENERAL assignment question!
- Away Team (AT) Are you a seasoned Amazonian supporting a newly launched building? Find answers to every question here.
Having an issue while traveling? Here's what to do.
BCD Hotline: 1-833-598-4764
Medical SOS: +1 215 942 8226
1
Before You Leave
✓ Verify name matches government ID-If not call BCD
✓ Check in 24 hours in advance
✓ Arrive at airport 2 hours early
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2
Flight Issues
DELAYED
Airline rebooks you automatically.
Assimilation will not change flights for simple delays. If severely delayed or rescheduled to next day, contact Assimilation for other options.
CANCELLED
Before airport: Call airline customer service, check the app, or call BCD at 1-833-598-4764 to get rebooked. If you can't get rebooked, submit a Zendesk ticket.
At airport: Go to gate agent to rebook.
MISSED
At airport: Go to gate agent to rebook.
Not at airport yet: Call BCD at 1-833-598-4764 to get another flight.
✔ Rebooked SAME DAY
You're good. Proceed to new gate. No action needed.Only reach out to Assimilation if your rebooking departs past 8pm.
➤ Rebooked NEXT DAY
1. Ask airline for a hotel voucher (if not at home)2. Submit Zendesk ticket with new flight info + whether airline booked a hotel
3. No hotel from the airline? Note this in the ticket and Assimilation will get one booked for you
Do NOT sleep at the airport overnight. If stranded after 11pm, use the Zendesk emergency call option.
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3
Rental Car Pickup
Normal: Present license → Get keys → Pay $0 → Decline extra insurance
They ask for payment
→ Call BCD: 1-833-598-4764
Do NOT pay out of pocket.
Location is closed
1. Rideshare to hotel (save receipt to reimburse)
2. Submit a Zendesk ticket
3. Assimilation will arrange a new pickup
No reservation found
1. Show BCD itinerary + confirmation #
2. Still stuck? Call BCD: 1-833-598-4764
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4
Hotel Check-In
Order matters: Hotel checks you in FIRST → THEN give your card for incidentals
No payment — SAME itinerary as flight/rental
→ Call BCD: 1-833-598-4764
If BCD needs Assimilation to handle it, submit a Zendesk ticket.
No payment — Hotel came SEPARATELY
→ Submit Zendesk ticket
Assimilation works with hotel team to resolve
Without a card for incidentals, you CANNOT continue your assignment. Credit card recommended. Please DO NOT use your Per Diem Card for Incidentals
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