***The following Applies to Travel in US and Canada***
If Your Flight Is Cancelled
If the cancellation occurs before you arrive at the airport:
- Contact BCD to get a new flight: 1-833-598-4764
- Once your flight is rescheduled, contact the Assimilation Team so we can extend your hotel and rental
If the cancellation occurs while you are at the airport:
- Work with the airline/gate agent to get a new flight. Your airline gate agent is your primary point of contact for re-booking flights and you need to speak with them first.
- The airline should be able to get you a new flight the same day
- If they are unable to get you a flight until the next day, they should provide a hotel for the night
- If they are unable to give you a hotel for the night, contact the Assimilation Team and we will provide accommodations
- Since your rental will have been returned at this point, utilize a ride share/taxi service and submit these for reimbursement
Important Safety Reminders: Your safety is our first priority. Do not stay at the airport overnight. If you need accommodations, contact the Assimilation Help Center.
If Your Flight Is Delayed
While delays can be frustrating, they can occur. The airline gate agent is your best resource for flight delay information.
The Assimilation Team will not change flights or airlines due to simple delays, as this will incur heavy costs.
If the flight is severely delayed or rescheduled to the next day, at this point you may contact the Assimilation Team to determine other flight options.
Please note: Other flight options depend on the reason for delay.
- Airline-specific delays (staffing, maintenance, etc.): There may be other options
- Weather delays: All airlines will be equally impacted
If You Miss Your Flight
If you are at the airport when you miss your flight: Please see the gate agent to get on another flight.
If you have not arrived at the airport yet: Contact BCD to get another flight: 1-833-598-4764
Can I Just Drive Instead?
While flight delays are not ideal, you will still need to maintain your flight. This is the most cost-effective option. We will incur heavy costs and fees for cancelled tickets along with the additional fee of last-minute car rental bookings.
This is also true for flight cancellations related to bad weather. Your safety is of utmost importance, and if inclement weather is occurring, we will not authorize you to drive home.