***The following Applies to Travel in US and Canada***
Cleanliness
If your hotel room is unclean when you arrive, please let the front desk know immediately so they can get the room cleaned.
Hotels may have specific guidelines for cleaning your room during the assignment. Please confirm their cleaning schedule and request cleaning service as needed. If you experience issues with the hotel not cleaning your room while you are on assignment, please notify the front desk.
If the front desk has been notified and is still not addressing the issue, please reach out to your Assimilation Coordinator via the Submit a Request form for assistance in getting the issue resolved.
Maintenance
If any appliance or equipment is not working in your room, please notify the front desk and they will work on getting that issue fixed.
If the front desk has been notified and is still not addressing the issue, please reach out to your Assimilation Coordinator via the Submit a Request form for assistance in getting the issue resolved.
Safety
It is our top priority that you are in a safe environment. Our team vets every hotel in person to ensure safety and quality standards are met. Please keep in mind we cannot control the external environment.
For your safety:
- Keep your rental car locked
- Keep your personal belongings out of sight
- Keep your hotel room locked
- Your room number is confidential
If your room number is compromised (for example, the check-in agent says your number out loud), please request a new room and contact your Assimilation Coordinator if there are any barriers.